Refund policy
Returns
You have 14 days from the date of delivery to request a return.
To be eligible for a return:
- Items must be unused, unworn and in original condition.
- Must be returned in the original packaging.
- Proof or purchase including order confirmation and receipt is required.
We reserve the right to refuse returns that do not meet these conditions.
Non-Refundable items
For hygiene and safety reasons, the following items cannot be returned
- Earrings including studs and hoops
- Custom or personalised jewellery.
- Sale or discounted items may be returned in accordance with applicable consumer laws but may not be eligible for exchange promotions.
Refunds:
Once we receive and inspect your return:
- You will be notified of approval or rejection.
- If approved, your refund will be processed within 5-10 business days.
- Refunds will be issued to your original payment method.
Please note: Original shipping costs are non-refundable.
Return shipping costs are the responsibility of the customer.
Damaged or Incorrect items
If your order arrives damages or you receive the wrong item, please contact us within 48 hours of delivery at: info@envelora.net
Include:
- Your order number and
- Photos of the item and packaging
We will arrange a replacement or full refund at no extra cost.
Exchanges:
We currently do not offer direct exchanges. If you would like a different item, please return your item in line with our return policy and place a new order.
How to start a Return:
Return instructions and the return address will be provided once your return request has been approved. Please do not send items back without contacting us first.
To initiate a return, please email us at: info@envelora.net
Include your order number and reason for return. We will provide further instructions.
Contact us
For any questions, feel free to reach out:
info@envelora.net